At Urbanluxex.store, operated by URBANLUXEX LLC, we are dedicated to delivering your products quickly and safely. Below are our shipping procedures, handling times, and return guidelines.

1. Order Cut-off Time

  • Order Cut-off: Orders placed by 2:00 PM EST (Monday – Friday) are processed the same day.

2. Handling & Processing

  • Processing Days: Monday through Friday excluding major U.S. holidays.

  • Handling Time: 1–2 business days.

3. Shipping Time

  • Shipment Days: Monday through Friday.

  • Delivery time: 3–5 business days.

  • Carriers: We partner with trusted carriers like USPS, UPS, or FedEx for reliable delivery.

4. Free U.S. Shipping

  • We offer free standard shipping on all U.S. orders.

  • We currently ship only within the 50 U.S. states.

5. Returns & Refunds

  • Return: Products may be returned within 30 days of delivery, provided they are unused, undamaged, and in original packaging.

  • Refund Process: Refunds are issued to your original payment method within 10 business days after receiving and inspecting the returned product.

  • Return Shipping: Return shipping cost is free.

6. Delivery Issues

If you experience any issues with your delivery, such as

Delayed delivery

Damaged package

Lost package

Please don’t hesitate to contact our customer support team at +1 502 551 6900 or via our contact form, we will contact you within 24 hours. We’re here to help and will do everything we can to resolve the issue quickly and efficiently.

7. Additional Notes

  • Carrier Delays: Weather events, holidays, or carrier backlogs may impact delivery times. We’ll promptly notify you if your shipment is delayed.

8. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Simply click the link in the email to track your package’s journey. You can also track your order directly on our website in your account dashboard.

9. Contact Us

If you have any questions or concerns about your shipment, our support team is here to help:

Business name: URBANLUXEX LLC

Phone: +1 502 551-6900

Email: support@urbanluxex.store

Address: 1797 LEXINGTON RD, RICHMOND, Kentucky 40475 USA

Hours: Mon-Fri, 9 am-5 pm EST