This shop is operated by URBANLUXEX LLC. Your privacy and trust are our top priorities. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase power tools, hand tools, and accessories.

1. Information We Collect

Personal Information
When you place an order, register an account, or contact us, we may collect:

  • Full name, email address, and phone number

  • Billing and shipping addresses

  • Payment details processed securely by our payment partners

Device & Technical Data
We automatically collect information such as:

  • IP address and browser type/version

  • Operating system and device identifiers

2. How We Use Your Information

We use the collected information to:

  • Process and confirm your orders including payment and shipping.

  • Provide customer support for returns, refunds, and warranties.

  • Improve your shopping experience and recommend relevant products.

3. Sharing of Information

We never sell or rent your data. We may share your information with:

  • Service providers such as payment processors, shipping carriers, and email platforms (only as needed to fulfill orders).

  • Legal authorities, when required by law or to protect our rights and security.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in while browsing.

  • Remember cart items and preferences.

  • Analyze site performance and improve usability.

5. Data Security

We implement industry-standard measures, including:

  • TLS/SSL encryption for all sensitive data.

  • Secure storage and access controls.

  • Regular security audits and vulnerability checks.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or deletion of your data.

  • Opt-out of marketing emails anytime via unsubscribe links or by contacting us.

For requests, email support@urbanluxex.store.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

8. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in laws or our practices.

9. Contact Us

Business name: URBANLUXEX LLC

Phone: +1 502 551 6900

Email: Support@urbanluxex.store

Address: 1797 LEXINGTON RD, RICHMOND, Kentucky 40475 USA

Hours: Mon-Fri, 9 am-5 pm EST

We appreciate you entrusting your projects and privacy to URBAN LUXEX LLC.