1. Where do you ship?
We currently ship to all 50 U.S. states only. International shipping is not available at this time.
2. How long will my order take to arrive?
- Processing Time: 1–2 business days (Monday–Friday).
- Shipping Time: 3–5 business days after processing.
You will receive a tracking number once your order ships.
3. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States.
4. Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it for a full refund. Once your order is processed or shipped, cancellations are no longer possible.
5. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Refunds are processed within 10 business days after inspection.
6. Are there items that cannot be returned?
Yes, the following items are non-returnable:
- Personalized or custom-made tools.
- Clearance or final-sale items.
7. How do I request a return?
Email support@urbanluxex.store with your order number and reason for return. We will provide return instructions and a return authorization.
8. Do I have to pay for return shipping?
Return Shipping cost is free.
9. How do exchanges work?
- For a change of mind e.g., different color, you are responsible for return shipping and any price differences.
- We will ship your replacement item after receiving and inspecting the returned product.
10. What if my item arrives damaged or defective?
Report any issues within 24 hours of delivery by emailing support@urbanluxex.store with your order number, description, and photos. We will arrange a free replacement or refund.
11. What payment methods do you accept?
We accept Visa, PayPal, Stripe, and Cash on Delivery (COD) available in most locations within USA states.
12. How do I track my order?
You will receive an email with a tracking number and link once your order ships.
13. Is my personal information secure?
Yes, we use SSL/TLS encryption, secure payment gateways, and industry-standard measures to protect your data. For more details, see our Privacy Policy.
14. Do you sell or share my personal information?
No, we never sell or rent your data. We only share it with trusted service providers such as shipping carriers or payment processors to fulfill your orders.
15. How can I contact you?
You can reach us at:
Business name: URBANLUXEX LLC
Phone: +1 502 551 6900
Email: support@urbanluxex.store
Address: 1797 Lexington Rd, Richmond, Kentucky 40475, USA
Hours: Mon-Fri, 9 am-5 pm EST.